We know your concerns regarding online shopping. We welcome our customers with any kind of queries they have and respond as soon as possible. To assist our customers, here is a list of the most frequently asked questions that might be useful for you.
* Do I have to pay international taxes/duties? o How many days do I have to wait to receive my package?
* Will I require to pay more/less if the dollar rate goes up/down for my product between my date of order placement and the date of delivery?
* What if I mistakenly make a purchase?
* Can I return the product if I do not like it?
* What if I want to replace the product?
* How I can make sure that the product is the same Amazon product?
* What is the guarantee of your products?
* What if I receive my package with a damaged product inside?
* Are the delivery charges the same for small accessories and big electronics as well?
* What if I do not receive my order within the promised days?
Do I have to pay international taxes/duties?
No, our customers do not have to pay any kind of international taxes or import charges. Although, government taxes implemented usually on Pakistani products have to be paid in some products.
How many days do I have to wait to receive my package?
Our efficient services usually take 10-15 working days to deliver the packages. The delivery service time is the same for any city in Pakistan. However, due to some rare technical issues or transport issues in cases of national emergency, our services may be liable to late delivery. In such cases, we usually inform our customers when they place their orders.
Will I require to pay more/less if the dollar rate goes up/down between my date of order placement and the date of delivery?
No, you do not have to pay more or less than the actual price of your ordered products. Varying rates of dollars do not affect our fixed reasonable prices.
What if I mistakenly make a purchase?
We usually do not allow kids interaction to our website without parent/guardian permission. But in case, if you still place an order by mistake, you can cancel your order within 24 hours.
Can I return the product if I do not like it?
We provide the facility of refund or exchange if you have been delivered the wrong order or damaged product. No returns can be made once you have received exactly the right order you placed.
What if I want to replace the product?
In case you want to replace the product, you can select any other product at the same price. Replacement can only be made if you haven’t started using the product and returned the previous product in the first place. In the case of product replacement, our customer service will contact you for the resolution of queries.
How can I make sure that the product is the same product?
Our website contains 100% original products., but we understand your concerns regarding the genuine quality of the products. You can cross-check for the validity of the products from Amazon as well for your satisfaction.
What is the guarantee of your products?
We import the finest products that most of our Pakistani customers did not have access to previously. We make sure to create a reliable impression on our customers by selling first-rate genuine products. These products have the same life and guarantee as you see. You will have the best and exclusive online shopping experience in Pakistan.
What if I receive my package with a damaged product inside?
There is hardly any possibility of any such awful incident at our services. But if that happens, you can simply send the package back and contact us. We will compensate for your loss. Moreover, we will provide you with solutions like whether you would like us to send another same product or refund. Our delivery services are quite efficient and secure. We care special consideration towards the delivery of packages so that you receive the products within protected packages.
Are the delivery charges the same for small accessories and big electronics as well?
Yes, our delivery charges are fixed for all the products we offer. However, some upgrades do not require our customers to pay for delivery charges.
What if I do not receive my order within the promised days?
If you do not receive your order within 4-6 working days, contact us immediately. We will inform you about the ongoing issue with your package and keep you updated with the progress of your package.
For more concerns, feel free to contact us via email or contact number. We ensure to provide detailed and satisfactory information regarding your queries and concerns. We will be more than obliged to serve our customers in every possible way.